Pathetic
<p>Please anybody reading this... do not buy from HOMECHOICE. If you send something back you WILL NOT get a refund.</p> <p>I have never in my life seen such bad service.</p> <p>I ordered an 16 pc Avani cookware set in December, I received the parcel end of January with a 9 pc Avani set AND a damaged pot inside so I sent it back on the 2nd of February. Since then I have only had loads and loads of pathetic service from them. It is today the 9th of May 2017 and still I am struggling to get my money out of them. I phoned them on the 21st of April and they took my banking details and told me that the money would be paid out after this whole pathetic mess was "INVESTIGATED" and supries supries.... today I phone them to find out how long I still need to wait for my money and they tell me they need proof of payment, "that I made the payment", after they send me a sms (still on my phone) "Thank you for your R4126.60 HomeChoice payment. Visit www.homechoice.co.za for more on our LASTEST offers and BEST DEALS!"..... I will never recommend Homechoice to anybody ever. What they dvertise and say and what they do are 2 totally different things. 14 day worry free return a lie!!!!</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
