Pathetic!!!

I bought a vacuum cleaner towards the end of 2013 at home choice, used it twice and it broke! since then I had send it for repairs, paid my excess, and I am still waiting, I call in, nobody calls me back, I get no feedback, pathetic service from the department, but I must pay for something that I don't even have..... and nobody but nobody can tell me when am I getting back MY vacuum, as I am paying for it, but haven't had for almost a year now!!! and then, my laptop got ****** middle LAST YEAR, homechoice called me said I must pay an excess which I have done almost 3 months ago and the same thing!!!!! NOBODY GETS BACK TO ME!!! I am getting very frustrated at the lack of professionalism, and the disgusting lack of respect for my money, my time, and my things!!!! I have been a homechoice client for how many years now, and this has left a very bad taste in my mouth... Please tell me how it can take a year to replace something that came damaged from Homechoice, please tell me why it should take almost 6 months to get my laptop replaced.. this is really not how you treat paying clients! either I want my stuff or I want a full refund and apology. but this has gone on for to long.