PATHETIC!!!

Pathetic!!! I received Goods in error. (2019-05-07) I have returned it via the postal services.(2019-05-08). I requested Homechoice to pay me the postal fees. I am struggling over a month now to get my refund back for the postage fee paid. The refund was suppose to be paid into my bank account, which did not happen. It was discovered after a month that it was paid into the wrong account and bank . A few people from Homechoice requested me then to send my bank statement, which I did. When I make follow ups I speak to a different person every time and the process starts all over again. (send your bank statement) I have send my bank statement already to half of the staff at homechoice, but still no REFUND. A few days ago I received an email from another person at homechoice, saying that they cannot reversed the amount paid into the wrong account and bank. Today 2019-06-27 I am still awaiting the REFUND!!!!