NL
Nathaniel L

1 reviews | Active since Apr 2010

06 Oct 2015, 13:02

Pathetic

Good Afternoon<br> <br> I have placed an order a few weeks ago . <br> <br> I have literally been played with by homechoice . All my calls are recorded on my side<br> and I will now escalate this to the consumer counsel . First and fore-mostly your service is pathetic . It seems like no one know what the company process on the sale call I was promised that my stuff I ordered will be delivered within a couple of weeks . I called the first time to enquire progress I was told to fax proof of residence and a copy of my id which I did . Today I call I get told I must fax a certified copy of my id and payslip .<br> <br> Make up your mind what do you want must I take my business elsewhere . Your consultant lynette refused to get a manager on the line . This is a poor display of customer service and I will gladly assist and train her for free on how to deal with customers .<br> <br> Kindly cancel the order I doubt anyone knows how to fix this ?

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Replies (1)
Homechoice
Homechoice's reply06 Oct 2015, 14:44
Official
Hello NathanielLem,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team