Pathethic service

Pathetic to say the least. They are very quick to debit your account and that is about it. I order goods on 28/12. Received immediate confirmation of order and payment. The following day I receive a sms saying there is a 5 week delay in processing my order. I call them and they confirm everything is OK. So we continue with the order. Half the order is dispatched on 1/12 but they cant provide any detail of the courier company and they don't bother to find out a simple telephone number. With hindsight I doubt having the courier company contact details would have helped anyway. Now I get a sms to say my order has been cancelled only to find out that the remainder of my order (not dispatched with the first load) could not be filled in toto so they have simply cancelled the missing item. No mention of when the item could be available or offer of an alternative or how the refund would work. So the process would be: they can only start refund process once the goods are returned to the warehouse (which could take forever) and then it would be a 14 working day turn round. ............. Last time they get my business and I would strongly encourage people not to make use of there services or couriers. With this level of service, I am not surprised at the state of our businesses. Disgusted one time only client.