AC
Ana C

1 reviews | Active since Dec 2012

11 Jul 2016, 10:24

Pathatic service , order delivered and incorrect address and no credit given

<p>Sometime last month i place a bedding order .</p> <p>Everything was in order until when ireceived the tacking number , i was tracking it like i would with all my homechoice orders . I discovered that my order was about to be delivered in Middelburg where as I reside in Johannesburg . When i called the call centre to advise them about the error i , was told that it was going to be fixxed the same day with no avail . I called RTT and HomeChoice coninuelsy for days on end , knowing that i was not the first time that my ordershave been delived at a wrong adress , still they insinted that i was going to be fixed .</p> <p> </p> <p>It has been over four weeks now . I am still getting calls from your agents to place an order order or for the old order to be returned , which i dont want .. My credit is not yet credited , i spoke to Robert today he also didnt helps much .</p> <p> </p> <p>Can My account please fixed Urgently and please give me calls with offers or wanted to rerutn the order again .</p> <p> </p> <p> </p>

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Replies (1)
Homechoice
Homechoice's reply11 Jul 2016, 13:06
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution.