Past the point of disappointment

<p>Reading all these reviews, Im surprised that Homechoice is still in business... I have been a client of Homechoice for over 5 years now. Their items are good but the level of service delivery and processes are saddening...</p> <p>I recently placed an order for almost R10k. Half the order was delivered 2 weeks after placing the order. The rest of the items have been on stock reserve since the last 6 weeks! These are 2 pairs of shoes and 3 free items ie a rug, scatter cushion and something else. </p> <p>I have called in at the Callcentre 3 weeks ago, the agent explained that the shoes were out of stock and that they will be getting stock 2 days later. I accepted that arrangment and left it as that.</p> <p>I then called in a week later and the agent tells me the same thing... I was confused... You had the stock and now theres no stock and my order is being placed on stock reserve again... The agent apologised and I understood that there wasnt anything that could be done as there was no physical stock. The agent assured me that it will be dispatched. in the next delivery that they received. She apparently made a note on the system. Again, I left it as that.</p> <p>I then call in last week and now theres new feedback... they do have the stock of shoes but the *free items* are out of stock... What?!? I explained to her that the free items are not of importance and that that can always be delivered at a later stage.... She, like the others, assured me that she has made a note of it and that I should expect my delivery shortly, without the free items, as I agreed upon. I confirmed and again, I left it at that...</p> <p>I call in today, and selected the Financial Department. The agent there gave me the same feedback as the the agents before. After placing an order on the 20th of June 2017 and today being the 3rd of August 2017, I was not impressed in the least... As a diligently paying client, I honestly expected some sort of resolution. I ased to speak to the Manager on duty. She transferred me to the Manager. And like every call that they place on hold, which is a min of 15 min at a time, someone takes the call. The "Manager" tries explaining to me that they are out of stock... which I completely understand.... BUT, 3 weeks ago, my stock was promised to be delivered, 2 weeks ago, again my stock was promised to be delivered. Even a week ago, I was told that the stock will be delivered. The Manager tries explaining to me that they have a huge backorder and that my order is on "stock reserve".... I just dont understand that... My order has been on stock reserve for the past 3 weeks. Does the person that places the orders with their suppliers not know that they need to take into consideration the units on Backorder and the current orders that they have???????? Again, the manager tried explianing their process which, by the way, makes no sense. hence the unhappy clients and poor service delivery. He, like all the other agents assured me that they are getting another deliver next week, 8 August 2017. I requested that he confirm that this shipment will have my delivery and all he tells me is " Your order is on stock reserve" So now the expectancy from me, as a client is to "hope and pray that this is the ime for me".... UNACCEPTABLE!!!!!!!!</p> <p>I am at that point of no return, no one knows whats happening at homechoice. Clients have to just sit back and wait until the staff decides that they would like to assist. Im sure that the response to this article will be an automated response... " One of our agents will get back to you" Im not even expecting that to materialise. Clearly, service delivery is not of the highest importance for them.</p> <p>I will now wait until next week and update on the progress. Its sad that due to this, I will never recommend nor deal with them again. </p>