Passive Customer services specialist

I am so tired of Homechoice. I should even rate you a negative. I have an account with you and I am paying it very well. On the 15th July I received an e-mail that my credit limit has been increased I now have R2, 400 to spend, I sent an e-mail advising that it no reflecting on my account. Mark Wagenaar rep**** to me very passively saying "it was a potential limit before a credit check" I rep**** and he never responded back to me. Fast forward today I do a credit check and my limit has been increased on Transunion. Please rectify this!! It is either you amend the amount at Transunion or you update the new limit on the app to show.

I am so tired of HomeChoice. Mark is very passive . So now I need answers. I refuse to call your customer services and deal with your rude agents!!!