Parcel states that it’s has been delivered but I don’t have it!!!Please Help!!!

I order the 3 for 2 blanket special from Homechoice on the 30th of March. I picked Norwood Clicks centre as a point of delivery as it was provided as an option on the website. I used cash to pay meaning that I don’t owe anything to them. I later got an email stating that the parcel would be delivered to an old address that I used to reside at. After seeing this I called I to inform them of the mistake and that they shouldn’t deliver the blankets there.

1. The first customer service agent said that they will make a note to return the parcel from the couriers to their depot. 2 I called again after a few days and this time around asked them to rather cancel the order as I review an email that the parcel has been dispatched and making its way to my old address. 3. This time around when I called an agent said that they won’t just cancel, they need to first get the parcel back to their Cape Town depot and then I can call to cancel, so now I’m wasting time calling 10 different agents who all tell me stupid stories!!!! 4. Finally on Monday after all my complaints get disregarded, I call one last time to see if anyone will help. One agent says to me that I need to go to the old address because it shows on the system that the blankets were delivered and to help them with the investigation, I must go there. 5. So I leave work and go there , I get to to address and explain to security and they confirm that someone did come but had to leave as I don’t reside there anymore. The security shows me footage of the parcel being sent back to the car, an unmarked white car by the way!!!!!

6. I then call back at Homechoice and explain the issue, they tell me to do an affidavit. Which I do and send to Bulelwa Xhame, who has been a bit more understanding and kind better then her rude colleagues.

I’m currently waiting to hear what the status will be but very applauded that the couriers ***** peoples parcels if they don’t find them.

Why not just send it back to the depot.

So basically I paid R2400 for someone to take My order, Howmchoice doesn’t even note or can give me any form of receipt that shows that I signed for the order . But are very quick to think that I’m a *****!!!

I didn’t use credit to pay for these blankets but hard earned money that I work hard for🥺🥺🥺

I need the blankets especially during this cold season