Panasonic Vacuum cleaner

I bought a PANASONIC VACUUM CLEANER (Grey) MODEL by Homechoice during 2017. I barely use as most of my house got tiles and I have 3 lose carpets in my house. Last week I made an inquiry on Homechoice website and I got a phone call, but only to here that they want to sell other homechoice specials to me. The vacuum cleaner made a funny noise and it smelled like something is burning. Now the vacuum cleaner do not even switch on. I am still paying the monthly installment and surely it must be still under a warranty.

This is the first time that I ever struggled to get an answer from Homechoice. They are quickly to phone you for an order and the payment but there after sales is ****.