MM
Matilda M
1 reviews | Active since Sept 2025
05 Sept 2025, 14:14
Paid up years ago but still not cleared
Paid up bill,cleared,letter issued requested from experion but still owe them till today
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
05 Sept 2025, 14:52Hi Matilda,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply05 Sept 2025, 14:52
Official
Hi Matilda,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
MM
Matilda M's updateReviewer Update
05 Sept 2025, 18:49Good day it’s me again , was just able to gain access to my old account which was supposed to be paid up in 2022 and even got my statement and paid up letter from homechoice that I was done paying only to now find out they have handed me over to nimble company account which they were instructed by homechoice to persuade me to pay my account , that they my profile has been cleared in 2022 by experion because I found out that it was the one hurting my credit record then now in September 2025 I’m told that I owe R 76.60 that’s the amount I’ve been recharged just to keep my account with them , imagine trying to apply for serious things in life like a house or any kind of loan they say I have an account pending.
Homechoice however is handling your finance admin is crucifying our names for no reason at all , and with all due respect that you guys don’t have for your customers, stop ruining our names , my account was closed and paid up years ago and handing people over to 3rd party companies without doing your proper research is really messed up and ruining people’s lives .
Thank you to HELLOPETER for giving us a platform to express ourselves and be heard .
Homechoice however is handling your finance admin is crucifying our names for no reason at all , and with all due respect that you guys don’t have for your customers, stop ruining our names , my account was closed and paid up years ago and handing people over to 3rd party companies without doing your proper research is really messed up and ruining people’s lives .
Thank you to HELLOPETER for giving us a platform to express ourselves and be heard .
MM
Matilda M's update05 Sept 2025, 18:49
Reviewer Update
Good day it’s me again , was just able to gain access to my old account which was supposed to be paid up in 2022 and even got my statement and paid up letter from homechoice that I was done paying only to now find out they have handed me over to nimble company account which they were instructed by homechoice to persuade me to pay my account , that they my profile has been cleared in 2022 by experion because I found out that it was the one hurting my credit record then now in September 2025 I’m told that I owe R 76.60 that’s the amount I’ve been recharged just to keep my account with them , imagine trying to apply for serious things in life like a house or any kind of loan they say I have an account pending.
Homechoice however is handling your finance admin is crucifying our names for no reason at all , and with all due respect that you guys don’t have for your customers, stop ruining our names , my account was closed and paid up years ago and handing people over to 3rd party companies without doing your proper research is really messed up and ruining people’s lives .
Thank you to HELLOPETER for giving us a platform to express ourselves and be heard .
Homechoice however is handling your finance admin is crucifying our names for no reason at all , and with all due respect that you guys don’t have for your customers, stop ruining our names , my account was closed and paid up years ago and handing people over to 3rd party companies without doing your proper research is really messed up and ruining people’s lives .
Thank you to HELLOPETER for giving us a platform to express ourselves and be heard .