PAID UP LETTER

On the 30th of June 2021 ,i called and spoke to Homechoice consultant Boniswa. On the security questionnaires she insisted saying iam giving her wrong suburb that is preventing her to help me.I have bought the blankets for R2500 and i received the order at my house ,same suburb i was giving Boniswa,but she said she cant proceed because the suburb iam giving to her is wrong.I receive statements on my email monthly and the parcel was delivered at my house ,but today i have the wrong suburb. Can Homechoice assist me with the paid up letter for my account .All that i was requesting is a paid up letter from Boniswa but her rudeness was worse.