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Nicole N
1 reviews | Active since May 2015
19 May 2015, 12:18
Paid up letter
Paid up letter<br> After I paid Home-choice in full in February, I decided to ask them for a paid up letter after 4 attempts the last being today, after I received a statement of me owing R256.05 for interest and service fees the lady Caroline asked if she could transfer me to a colleague but the phone was dropped in my ear. Although the only name I have is Caroline there were numerous other people I spoke to. This is not the first problem I had with Home-choice seriously think they need to get their sh@t in order
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Homechoice's replyOfficial
25 May 2015, 15:57Hello Nikza007,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply25 May 2015, 15:57
Official
Hello Nikza007,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team