Paid up letter

I have just email Leanne Peterson my proof of payment to show that I paid my account in full. I attached my statements as it was a debit order to show the amount I paid and prove that I paid . She is a very rude lady and lacks customer service and care. I hope I get my paid up letter by today if they don't come up with excuses. This account was paid up in October 2018 and it's 5 months later and no one wants to send me my letter. It's frustrating honestly. I emailed the CPA and attached my proof of payments and logged a customer service abuse complaint and violation of contract and agreement for account settlement. I am going to expose homechoice for what it is.