TR
Thabisile R
1 reviews | Active since Jul 2016
22 Jul 2016, 10:43
Paid up letter
<p>Good Day</p> <p> </p> <p>I would like to request a paid up letter for my account with you. I was under debt review and my homechoice account was paid up by 2014 but i have not received any documents clearing my name and letting me know that i no longer owe you anything. This in turn is affecting my credit record and my chances of getting employment. i finished with all my payments last year september, i should have had my name cleared by now but you guys are holding the process because you refuse to cooperate. i got my letter from finchoice two weeks after settling them, why are you guys taking so long?</p>
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Homechoice's replyOfficial
22 Jul 2016, 10:55Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Homechoice's reply22 Jul 2016, 10:55
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards