SB
Sheryldene B
1 reviews | Active since Sept 2015
20 Jan 2016, 11:33
Paid up account S P Blom
I had an account with Homechoice, had problems with the items I bought, returned to EON Game Consols and was refunded because the devices could not be repaired. In October 2015 my account was paid up and a letter confirming such was posted to me. December 2015 a debit order was deducted off my account which I Disputed. On further enquiry I was told that I owe for headsets which shows on the delivery note as 'FREE GIFT'. I am currently being bombarded with calls and sms's stating I am in arrears. Kindly assist in resolving the matter
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Homechoice's replyOfficial
22 Jan 2016, 12:17Hello SheryldeneB,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Homechoice's reply22 Jan 2016, 12:17
Official
Hello SheryldeneB,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.