1 reviews | Active since Jun 2012
Paid up account issues
<p>I paid up an account I had with homechoice in June 2015. I received confirmation that it was paid up and that credit bureaus will be updated. I purchased a compuscan credit report in July 2017 and it shows account being overdue and I arrears by over 8 months. How can this be? I emailed homechoice and nobody has responded.</p> <p> </p> <p>This is negatively affecting my credit profile for no reason at all. Why is this resolved? Why am I not being contacted then if an error was made and I need to pay outstanding fees?</p> <p> </p> <p> </p>
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards