Paid up Account

Hi Homechoice. What should a customer do to get his/her account in order with you. I paid up both my Homechoice and Finchoice accounts in December 2019. It is now 10 March 2020 and I am being harassed by debt collectors trying to collect the outstanding balances for these accounts. When calling customer service I am being told that the payment has been received, however the Collections department has not amended the account to reflect it being paid up. When calling the Collections Department I get sent back to Customer Services. So I ask again, how am I supposed to fix this.

Can somebody please point me in the right direction as this is quite frankly pathetic service