LM
Libuseng M
1 reviews | Active since Apr 2015
21 Jul 2015, 16:05
Paid up account but receiving payment request
I paid up my homechoice account in June and received a confirmation letter that my account has been paid in full however I got an sms from +*** on the 19th July 2015 at 08:00am to tell me I must pay Home Choice R45.78 to avoid penalty.<br> <br> I send a mail to homechoice to get them to fix this error but to date i havent received anything from them.<br> <br> Homechoice, i dont owe you a cent, please fix this urgently and close that account like i requested.
Helpful (0)
Replies (1)0
Replies (1)
Homechoice's replyOfficial
21 Jul 2015, 16:52Hello libumok,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply21 Jul 2015, 16:52
Official
Hello libumok,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team