PM
Paballo M
1 reviews | Active since Apr 2015
10 Oct 2019, 20:02
Paid up account
I called homechoice on the 3rd September enquiring about the balance on my account because I wanted to settle it and close it, I was told I need to pay R1807 and I immediately paid it.
On the 5th September I received an sms from homechoice saying balance is R35 and I called and the call Centre agent assured me that they will clear the R35 and I don’t need to pay it
Today I received your statement saying I need to pay R30 for interest but the balance is 0 , how does an account incur interest with a balance of R0.
Please close the account I want nothing to do with Homechoice
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Homechoice's replyOfficial
11 Oct 2019, 08:28Hi Paballo.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice's reply11 Oct 2019, 08:28
Official
Hi Paballo.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.