Paid parcel never received since July 2016

Item: Homechoice
Rating: 1
Author: sylviasteytler S

<p> I placed an order in July 2016 and paid in full. Since then I have been in and out of the post office. No delivery up to today, 17 October 2016. My last call was made on Friday, 14 October 2016 and was greeted by such an unfriendly consultant, Zonela. Finally the supervisor took the call, Zoe Gaba, and told me what i already knew. Funny how another consultant told me that my delivery address was entered incorrectly and has now been fixed. Call ref: ********** 11. </p>

Helpful (0)

Replies (2)

Homechoice's replyOfficial

17 Oct 2016, 15:09

Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Homechoice's reply17 Oct 2016, 15:09

Official

sylviasteytler S's updateReviewer Update

20 Oct 2016, 17:07

I was contacted by Kulsum on the same day. A resolution was proposed and I accepted. Now I am just waiting for delivery of my product. Thank you for the assistance Hellopeter.

sylviasteytler S's update20 Oct 2016, 17:07

Reviewer Update

I was contacted by Kulsum on the same day. A resolution was proposed and I accepted. Now I am just waiting for delivery of my product. Thank you for the assistance Hellopeter.