DR
Dikeledi R

1 reviews | Active since Dec 2017

06 Dec 2017, 10:47

Paid money into Home Choice account. They refuse to give it back, instead set their consultants on me to pay more money. They made me a bad payer, and succeeded.

I was their customer since 2011 ,late in the year ,until early this year after refusing to refund me. They have this side company called Finchoice/ Phone choice which sold me a tablet for which I was paying R 177 a month. I asked the caller if I can settle the account should I get some money and she told me I should call them before I settle the account. I called them in January ,asked them to furnish me with their account number several times, but in vain. I then thought , because its Home choice company as I normally get correspondence from them through HC, I can as much deposit their money into HC account. I asked for the settlement amount ,again also the account number. Got the amount as R1600. HC send me an SMS to acknowledge receipt of R1600. I faxed the slip indicating the money is for the tablet. Themiey was deposited on 22 Jan. 2017 . I told callers that the money is with HC, One of them told me I still owe R 180,I played R600, indicating on a fax that R180 is for the tablet. The total settlement amount I payed is R 1760 . a bigger battle started. HC did not and does not want to transfer the money for the tablet to the relavent account. I started getting several calks from Fonechoice my referring them to HC did not work. They handed me to consultants to whim I paid not less than R3000. I tried to speak to HC social media, they asked me to send me them receipts, and then treated me Luke a lunatic. Ever since I became their customer, I was nothing but a good payer,until they set Fonechoice in me .What amazes me is that,after depositing my money ,which they treat as a present, they dumped me. No catalogue anymore ,and annoying calls from them. As a pensioner, how do I fight a big company like them, how do they explain my money when they close their books ,and lastly,how do they classify me as a was customer! Bad payer ? Why don't they want me to be their customer anymore after giving me a raw deal! R1760 is too much for a pensioner to dish out! I definitely need it, especially after paying their consultants.

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Replies (1)
Homechoice
Homechoice's reply06 Dec 2017, 11:03
Official

Good Morning Miss D Ramorola,

Thank you for your post.

We are very sorry to hear about your service experience and would also like to apologize for any inconvenience caused.

An Agent will contact you shortly.

Regards

Monique

Customer Support Team