SN
Sithandwa N
1 reviews | Active since Mar 2018
05 Jan 2021, 11:00
Paid for item but no confirmation received
I bought an item on their website on the 4th of January. Instead of logging on, i used their Guest Option to finish off the purchase.
The amount was then deducted from my account.
I am yet to receive an order number or even a confirmation of the order. I have emailed, called and their call centre team doesnt even the know the different user journeys on the website and options that are available.
I dont know what business they are running. I want my refund.
Dont order from them, they are ******.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
05 Jan 2021, 11:36Hi Sithandwa.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice's reply05 Jan 2021, 11:36
Official
Hi Sithandwa.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
SN
Sithandwa N's updateReviewer Update
07 Jan 2021, 09:30Today is the 7th of January and I am yet to receive any form of assistance from #HomeChoice, let alone confirmation of the order that I paid for.
The requested that I send a statement to prove the transaction. What a joke. What archaic systems are they using. SInce their system already has my card details, number and name, i find it very difficult to understand why they cant track or allocate my order.
I dealt with a Lee-Ann who clearly has no clue what they do in their online department and the customer service is concerning. WHy have the "Guest Option" have available on the website but have no clue on how to operate it. What a fail.
I want my money back if my order can't be processed.
The requested that I send a statement to prove the transaction. What a joke. What archaic systems are they using. SInce their system already has my card details, number and name, i find it very difficult to understand why they cant track or allocate my order.
I dealt with a Lee-Ann who clearly has no clue what they do in their online department and the customer service is concerning. WHy have the "Guest Option" have available on the website but have no clue on how to operate it. What a fail.
I want my money back if my order can't be processed.
SN
Sithandwa N's update07 Jan 2021, 09:30
Reviewer Update
Today is the 7th of January and I am yet to receive any form of assistance from #HomeChoice, let alone confirmation of the order that I paid for.
The requested that I send a statement to prove the transaction. What a joke. What archaic systems are they using. SInce their system already has my card details, number and name, i find it very difficult to understand why they cant track or allocate my order.
I dealt with a Lee-Ann who clearly has no clue what they do in their online department and the customer service is concerning. WHy have the "Guest Option" have available on the website but have no clue on how to operate it. What a fail.
I want my money back if my order can't be processed.
The requested that I send a statement to prove the transaction. What a joke. What archaic systems are they using. SInce their system already has my card details, number and name, i find it very difficult to understand why they cant track or allocate my order.
I dealt with a Lee-Ann who clearly has no clue what they do in their online department and the customer service is concerning. WHy have the "Guest Option" have available on the website but have no clue on how to operate it. What a fail.
I want my money back if my order can't be processed.