Paid for item, but never received it!!!!

OMW..... my husband and I bought 2 slow cookers last year December 2020, we now at the end of March 2021 and to date we only received 1 slow cooker. Homechoice debited my husband's account every month and believe it or not, we only still have the 1 slow cooker. Promises are being made, emails are being send, their team leaders making promises and plus, I'm doing all the phoning. I've never received such unprofessional pathetic service in my life. Till today, no one at Homechoice has phoned me nothing. When all of this are sorted, I'll never ever purchase an item from them again.