TM
Thulisile M
1 reviews | Active since Nov 2016
15 Nov 2016, 18:59
Package
<p>Good evening</p> <p> </p> <p>I have placed an order online on the 24th October 2016, till today I haven't received the order I keep getting phone calls ,saying they will deliver today and they don't and they keep on doing that every week,so that means I keep wasting my entire day waiting for the courier company but to no avail after canceling my plans so I wait for them to arrive.</p> <p>May I get assistance ASAP as the product I bought is actually to be a gift to someonelse,?</p> <p>Please contact me ********** 822 as I am now getting tired of making calls with my airtime and time to home choice about this </p> <p> </p> <p>Regards</p> <p> </p>
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Homechoice's replyOfficial
16 Nov 2016, 08:59Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply16 Nov 2016, 08:59
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,