MC
Margaret C
1 reviews | Active since Oct 2022
21 Feb 2025, 08:01
Over paying of an account
I bought stuff in November 2024 on 6mnths payments at R365,50 but instead I paid R370 from December 2024 till February 2025 now elise veldsman send me a invoice to say I still owe them coz according to them interest wasn't added .I told her it's not my problem they must solve it.
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Replies (2)
Homechoice's replyOfficial
21 Feb 2025, 08:19Hi Margaret,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Customer Support Team
Homechoice's reply21 Feb 2025, 08:19
Official
Hi Margaret,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Customer Support Team
MC
Margaret C's updateReviewer Update
21 Feb 2025, 08:48They sent this message to everyone it's automatically but they don't deliver
MC
Margaret C's update21 Feb 2025, 08:48
Reviewer Update
They sent this message to everyone it's automatically but they don't deliver