OM
Ouma M
1 reviews | Active since Feb 2026
06 Feb 2026, 15:14
OUTSTANDING REFUND FROM HOME CHOICE!!!!
I am very dissapointed with the service and treatment from Home Choice with regards to my outstanding refund. The debt was paid through debt counselors. Its been 11 months now since l've been waiting for this refund. I have sent countless emails with all the documents that they require to process the refund but after that i get ignored. As a pensioner this is stressful , beyond stressful ! I have exhausted all channels available to resolve this peacefully and legally with Home Choice. My name is MM Motha. My email address is ***. My number is ***. I've sent the required docs several times with no success Regards MM Motha
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Replies (3)
Homechoice's replyOfficial
06 Feb 2026, 15:33Hi Ouma,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply06 Feb 2026, 15:33
Official
Hi Ouma,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
OM
Ouma M's updateReviewer Update
06 Feb 2026, 15:35Hopefully the matter gets resolved urgently ,I AM AT MY WITS END !
OM
Ouma M's update06 Feb 2026, 15:35
Reviewer Update
Hopefully the matter gets resolved urgently ,I AM AT MY WITS END !
Homechoice's replyOfficial
06 Feb 2026, 15:53Hi Ouma,
Please check your emails as we have provided you with feedback.
The Customer Support Team
Please check your emails as we have provided you with feedback.
The Customer Support Team
Homechoice's reply06 Feb 2026, 15:53
Official
Hi Ouma,
Please check your emails as we have provided you with feedback.
The Customer Support Team
Please check your emails as we have provided you with feedback.
The Customer Support Team