1 reviews | Active since Jun 2013
Out of stock, cant get my money back
I placed an order online for a coffee table on the 29th December 2015. On the website it did not say it was out of stock or limited stock or anything like that, it was available! I paid for it immediately with my card.<br> <br> I called on Tues the 12/01 to follow up on it and spoke to another lady who told me my order has been dispatched and I should expect delivery on Friday.<br> <br> Friday came, no delivery. I just called again now to ask what happened to the order and spoke to Siphokazi who told me my order has been cancelled because it's out of stock and I shouldve received an sms telling me this but it was sent. She said it's not showing when you will get stock again. She asked if I'd want to wait for it or get a refund.<br> <br> I asked for refund but she wanted all my card details including my cvv no. which i refuse to just give out like that, i asked for an email from HC stating that they want those details so i can have record of it if anything ever happens to my money.<br> She told me i wont get my money without giving her the cvv and they wont send me an email.<br> <br> Now i cant get the table and my money back.<br> <br> HC shouldnt have taken my order if they didnt have enough stock to supply to begin with!
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
