KR
Karen R

1 reviews | Active since Jun 2013

12 Apr 2016, 11:49

Out of Stock

I purchased the Ronaldo Bed online on the 22 March 2016, paid the invoice as requested which was R`,1,664, contacted Homechoice, and they confirmed 26th march they received the payment. I then received an sms after easter stating i owed r100, i phoned about this and was told i didn;t pay the correct amount. In order not to argue about this i made the payment of R100 29 March 2016, on the 1st April, i called and it was confirmed that the payment was reflecting. The consultant told me that i would receive an sms from dispatch in terms of when i would receive the bed. On the 5th April i contact the service consultant to ask when will the bed be delivered as I had not heard from dispatch, could they look into the matter, the lady said I should wait till Thursday and I should receive an sms. On Friday I called again and was told that the system said \Stock reserved\", and that I should wait for dispatch to send me sms when they will deliver. I called today again, and was told by the consultant, that there was no stock. I advised the Supervisor then that i was not happy with this, she said would retrieve the phone calls and get back to me. Very bad service and process. I am not waiting"

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Replies (1)
Homechoice
Homechoice's reply12 Apr 2016, 13:36
Official
Hello Karenreynard1,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team