Orders Paid for but not delivered

I placed order with Homechoice on October 10th and paid through a few days later.No goods delivered.Called them almost 3 weeks later as order was still reflecting as in progress on their website. Spoke to some lady who said I must go to their website and order something else otherwise I will wait forever for the items I ordered.I must say I was infuriated by that stinking attitude as I was expecting them to contact me if there were any issue.And the nerve and arrogance that she displayed and tell me that I will wait forever for items I paid for!Today when I went to their site I found that the order has been cancelled.For 2 months no one bothered to call to update or advise that order can't be fulfilled.I guess it's expensive for them to call or e-mail customers, so we must be the ones doing all the follow-up whilst sitting with our money.I don't understand why they take orders in the first place if they can't fulfil them especially in an electronic medium where they can do some stock management. I wonder if they will refund me with my 2 month interest because if I was owing them, they would have added the interest and set their lawyers on me. Still awaiting a refunded on this!