TS
Tamara S
1 reviews | Active since Jun 2012
05 Nov 2018, 15:04
Orders on my account not placed by me!!!
I am totally appalled by the service from Homechoice and I have to resort to these measures in the hope to get a resolve. I requested a recording as items were ordered on my name and my personal details updated by a unknown person. I have called Homechoice 3 times today and my call did not reach the desired destination, I keep getting cut off. I am told that the recording is confidential, what ******* is that?? Is the recording only for the benefit of Homechoice or is it for both parties. Well Homechoice will not get a cent from my until my issue is resolved.
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Replies (2)
Homechoice's replyOfficial
05 Nov 2018, 15:06 Good Day Tamara
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Homechoice's reply05 Nov 2018, 15:06
Official
Good Day Tamara
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
TS
Tamara S's updateReviewer Update
05 Nov 2018, 15:33Thank you Homechoice for your respone and for putting the ball in my court. No I ave to get an investigating officer to request the recording. This is such a inconvenience. I will go to the Police station as soon as I have time, But I WILL NOT PAY A CENT until this is resolved.
I have the right to know who placed an order on my name and how Homechoice allowed this to happen.
TS
Tamara S's update05 Nov 2018, 15:33
Reviewer Update
Thank you Homechoice for your respone and for putting the ball in my court. No I ave to get an investigating officer to request the recording. This is such a inconvenience. I will go to the Police station as soon as I have time, But I WILL NOT PAY A CENT until this is resolved.
I have the right to know who placed an order on my name and how Homechoice allowed this to happen.