Orders not confirmed on time

I have been experiencing such a poor service from Homechoice. I have placed 3 orders online. I got confirmation from these orders but i have to wait for long period of time for these to be delivered. This is subsequent to my follow up phone calls when i get told that there is stuff outstanding from my side or the stock is not available. If i didn't phone to inquire about these orders how would have i known that there is stuff outstanding or the stock not available because when you order on line it states that out of stock if its not available. Then one wouldn't place the order.

As i said i have placed 3 orders i received 1 but after this tedious exercise of calling and following up. Im really dissatisfied with this service.