Ordering from home choice is a nightmare

I think the only time I receive a response from home choice is when a complaint is logged. I was told my refund was processed last Tuesday yet it's Tuesday again and I still have not received my money back what is going on ? I also called yesterday regarding an order I placed , I received my goods yet my installment is now double the amount it showed I would pay when I placed the order , I need answers because lately ordering from home choice has just become a nightmare