mG
michelle G
1 reviews | Active since Aug 2013
14 May 2015, 10:00
Ordered never received
I always order from home choice and this time I ordered the Brazilizn Duvet set online on 5/5/2015 9 piece<br> and the item was still in stock I have waited 10 days as there delivery is normally not so late only to find out there is no stock and no one phoned to let me know and buying it for a present was such a dissapointment.<br> The guy tells me every 3 hours they update there site which is nonsense as 10 days later I checked it was still in stock while talking to me only today they have changed it . surely someone can phone and advise the client instead of phoning us 5 times a week for a order or a special they have on.
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Homechoice's replyOfficial
15 May 2015, 15:01Hello garfiel01,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply15 May 2015, 15:01
Official
Hello garfiel01,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,