Ordered Items dispatched on time

Item: Homechoice
Rating: 5
Author: George R

HomeChoice is rendering a great service to its consumers but they will have to review their service standard with their service provider (partner) RTT courier company. Parcel number PFS ********** 9 is not delivered yet. It was sent off a week ago. When the customer track the item, "Consignment secured on floor in NEWCASTLE" Please talk to RTT. Your consu,mers are unhappy about their service.

Helpful (0)

Replies (3)

Homechoice's replyOfficial

30 Aug 2016, 10:44

Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Homechoice's reply30 Aug 2016, 10:44

Official

George R's updateReviewer Update

30 Aug 2016, 11:09

Thank you team for the feedback. It will be appreciated if this issue of unnecessary delays can be resolved. It is unfair for us as consumer because we pay for this delivery services.

George R's update30 Aug 2016, 11:09

Reviewer Update

Thank you team for the feedback. It will be appreciated if this issue of unnecessary delays can be resolved. It is unfair for us as consumer because we pay for this delivery services.

George R's updateReviewer Update

31 Aug 2016, 13:02

I would like to report that the parcel was delivered today at 11h30. The recepient is so excited. She got a free gift from Homechoice.

Thank you

George R's update31 Aug 2016, 13:02

Reviewer Update

I would like to report that the parcel was delivered today at 11h30. The recepient is so excited. She got a free gift from Homechoice.

Thank you