order was missing a lot of things

I placed an order on the 16 September and it was delivered on Sunday the 20 September but it was missing a lot of things like Curtains, Duvet Set with Pillow cases, night-frill , sheet and continental pillow cases.<br> <br> I called on the 21 which was Monday, they sent the dispute form which i filled the same day and sent it back, later i received their Automated message that they will look in to it.<br> A week later i called for follow up i was told they didn't't receive anything. every week i send a Dispute form via email &amp