NL
Ngwanamogale L
1 reviews | Active since Jan 2018
05 Apr 2024, 18:47
Order undelivered and rude agents who chew while talking to you
I bought bedding for cash @R1199 on the 25th of March, to date the 05 of April, i have not received it, the call center agents are extremely,telling me it will come but they dont know when.
I received a message on the 28 of March that my order will arrive on that day before 6 pm...on the 3rd i received the same message.
I am unhappy with the service i have received and would like to cancel the order and get my money back.
Please let me know how i go about getting my money back, i am no longer interested in the items i bought....i will go to Pep Home and Mr Price home in future.
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Replies (1)
Homechoice's replyOfficial
06 Apr 2024, 07:39Hi Ngwanamogale,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply06 Apr 2024, 07:39
Official
Hi Ngwanamogale,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Candice Rittels, on behalf of the Customer Support Team