Order on the 12.12.2024 and I paid for order but still but still show awaiting for payment even today I even send them proof of payment via email no one bother to get back to me . I even raised a complaint still no feedback

I place an order at Homechoice on the 12.12.2024 online but because of the network I was not able to pay immediately and they send me their banking details via sms on the 13.12.2024 and I paid immediately after receiving the text but even today my order still show as awaiting for payment . I call their customer service team on Monday and they told me to send proof of payment via email and I did but even today my order still show as awaiting for payment . I called the complaint team and raise a complaint i did not receive any feedback from them . I am calling them almost everyday even today and they told me someone will call back before the end of today but nothing and want my money if they don’t want to process my order. And the customer service is very appalling they don’t care about customers ..I want my money