1 reviews | Active since Dec 2015
Order Number ***2
Hi,<br> <br> I placed an order on 15/11/2015 and was told it was dispatched on the 17/11/2015.<br> <br> to this day i have not received my package and when i called this morning to follow up i was given a number to call track the package. when i called that number i was told HomeChoice has not dispatched my package. i then called Homechoice again to let them know what the delivery company said and i was told they will check and it will take 3 days for me to get feedback.<br> <br> Again this means i will wait for the next coming 10 days without getting my package. The service is poor, the consultants are rude and not willing to help at all.<br> <br> i requested to cancel my order and was told i cant since it has been dispatched.<br> <br> i regret using them.<br> <br> Kind Regards,<br> <br> <br>
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
