1 reviews | Active since Mar 2024
Order not received
On the 13th of Feb I ordered 11 piece comfort and everything was finalized and I was informed that I will receive my order with 7 to 14 days. I received a call from home choice on the 19th of Feb Agent asking if I have received my order and I tell her not yet. She then said we will contact me once I have received my order.
On the 01 of March I decided to call Home Choice myself seeing that I have not received my order. I was shocked to be informed that my order has been delivered to me on the 28 of Feb. I then told them that I have not received anything from Home choice hence I am calling not even a call from the delivery guy asking directions or anything if some sort.
I was then told I need send an affidavit explaining that I have not received my order which I did. Affidavit was sent on the 03 of March but to this day I have not heard anything from homechoice accept the reference number which is: ***.
My worry now is that this will have negative impact on my credit history since I am not going to pay for something that i have not received. Please call me and explain what is happening and when am I going to receive my order because that is all I want.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice