Order not received and requested to make payments

On the 17th of April 2023 I placed an order for the queen bed size combo blankets which were suppose to be delivered at Shop 53 Twin city complex, Dirk Winterbach Street Burgersfort 1150. Order no PFS***2 was successfully captured.

On the 19th of April 2023 I placed another order of double bed size combo blankets which were to be delivered at 2351 Madumo Street Wattville 1501. Order no: PFS***2 and it was also captured successfully.

My complain is someone called me from home choice asking me that i have placed two orders of combo blankets which were to be delivered at Wattville and we started arguing that how can they capture the adresses incorrectly as the orders were not placed on the same day and were captured by different consultants. What can cause this, is it maybe the consultants don't listen to the clients.

Only order no: PFS***2 was delivered successfully at Wattville but what surprised me is i received two messages with different order numbers stating that both my orders were delivered successfully. I called my sister at Wattville to check how many blankets she received, she only received three double bed size blankets and they opened the bag with the courier guy to confirm what was inside. I called homechoice on Wednesday 26 April 2023 and the consultant who assisted me confirmed that all my orders were delivered at Wattville and I explained to her that a queen bed size combo was not delivered at Wattville nor Burgersfort. She asked me to go to police station to get an affidavit and they will open a ***** case. Since that time I submitted the affidavit and I have never received the reference number and no one called to update me regarding the case. I have tried to call home choice ***** department, it rings for more than an hour and goes off. No one is answering the call. All their departments when you call them and tell them that you are doing follow up on the ***** case they transfer the call knowing that it won't be answered. They are now busy calling and sending me messages advising me about the due balance which I don't understand why they didn't put the order which I didn't receive on hold. I have also asked them because homechoice calls are recorded they must please go to their recordings and find out why my order was sent to the wrong address and trace my order.