1 reviews | Active since Jul 2024
Order not received
I placed an order with home choice around May. I received a notification that my order was delivered on the 04 of June 2024. I have been calling, sending emails and messages on Facebook and no way forward about this. On the 28 of June a manager called and advised she can refund or order a replacement for me for collection at promenade mall. I am still waiting for that replacement even today. Now they have been calling me and asking when I am making a payment my replacement… very shocking. I wrote a message this morning and another agent called acting all surprised that there is a replacement order placed for me by home choice and he said there is nothing he can do about it. I am so disappointed I just want them to refund my money I ordered blankets because it’s winter😭😭😭😩 I really wish something can be done about this
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team