tM
thapelo M
1 reviews | Active since Aug 2012
27 Jun 2017, 08:47
Order delivery problems
<p>I placed an order on the 11th of May and the order was dispatched towards the end of May, it's been a month since my order was dispatched and I still haven't received my order. I have made numerous calls to find out where my order is and I get the same story everyday "we'll get the couriers to give u a call".I even paid for an order that I haven't received can anyone please assist....</p>
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
27 Jun 2017, 13:22Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply27 Jun 2017, 13:22
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's replyOfficial
28 Jun 2017, 08:36Good Day,
Thank you for raising your enquiry with us on the Hello Peter forum.
Please accept our sincere apologies for your unfortunate experience.
Kindly note that we are currently experiencing some technical difficulties and we are unable to view your personal details.
For us to successfully address your enquiry please provide us with your Identity number or HomeChoice account number.
Kind Regards,
Customer Support Team
Best regards,
Homechoice's reply28 Jun 2017, 08:36
Official
Good Day,
Thank you for raising your enquiry with us on the Hello Peter forum.
Please accept our sincere apologies for your unfortunate experience.
Kindly note that we are currently experiencing some technical difficulties and we are unable to view your personal details.
For us to successfully address your enquiry please provide us with your Identity number or HomeChoice account number.
Kind Regards,
Customer Support Team
Best regards,
tM
thapelo M's updateReviewer Update
28 Jun 2017, 08:58Account number ***
tM
thapelo M's update28 Jun 2017, 08:58
Reviewer Update
Account number ***