BM
Belinda M

1 reviews | Active since Mar 2019

19 Mar 2019, 08:53

Order cancelled after being dispatched due to lack of stock.

I placed an on the 20th of February 2019 of Aurora 3pc 3ply 4kg Mink Blanket Combo and Liyana 28-piece supreme comforter combo however I never received my order. I then made a follow up with Homechoice on the customer service 4th of March 2019 the lady I spoke to said my order was out of stock.

After a week a lady from Homechoice called asking me if I received my order, when I told her the story she said whoever I spoke to was lying my order is in stock. And she was going to dispatch the order immediately and I will get my order in 3days time.

However 3 days passed and I did not receive any goods. On the 15th of March I received an sms that order was dispatched and would be delivered in a few days. No goods were delivered still, today I received and sms again that says my homechoice order was cancelled due to lack of stock.

Now my question is how does an order that was dispatched is now out of stock. Homechoice is not being faithful, I want my order when I placed the order everything I ordered was in stock. I has been more that the 14days that you guarantee delivery and I still haven't got my order.

This is poor service.

0
Replies (1)
Homechoice
Homechoice's reply19 Mar 2019, 08:55
Official
Hi Belinda.

 We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this. 

Lee-Ann  will be in contact with you shortly to assist in resolving the issue. 

Thank you.