SM
Sindy M
1 reviews | Active since Nov 2019
27 Jan 2020, 16:19
order cacellation
I have been waiting for my order since the 09.01.2020.i was advised i will get it in 14 days,of which i didn't. I've called customer care but no one wants to cancel the order for me. Today I spoke to one of the consultants again(Bekithemba)who advised me my order is already Dispatched and some guy called Wilson was suppose to deliver to me so they cant cancel. I have waited long enough and i don't need the order anymore.Home choice doesn't care about getting back to their clients with feedback. I really need this cancelled because i don't need it anymore.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
27 Jan 2020, 16:40Hi Sindy
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Best regards,
Homechoice's reply27 Jan 2020, 16:40
Official
Hi Sindy
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Best regards,
SM
Sindy M's updateReviewer Update
28 Jan 2020, 17:20 After receiving the previous response I am still awaiting contact. Need I mention the fact that this is not the first time I have escalated in vain. This appalling service from Home Choice is really encouraging me to cancel the entire account. How can they continue to lose my orders without consequences. Where do all these orders end up. This cant be happening to me alone.
SM
Sindy M's update28 Jan 2020, 17:20
Reviewer Update
After receiving the previous response I am still awaiting contact. Need I mention the fact that this is not the first time I have escalated in vain. This appalling service from Home Choice is really encouraging me to cancel the entire account. How can they continue to lose my orders without consequences. Where do all these orders end up. This cant be happening to me alone.
SM
Sindy M's updateReviewer Update
29 Jan 2020, 13:52When someone uses the word shortly you can safely assume that they will urgently attend to it in the shortest period of time. It is very frustrating do deal with **********.
SM
Sindy M's update29 Jan 2020, 13:52
Reviewer Update
When someone uses the word shortly you can safely assume that they will urgently attend to it in the shortest period of time. It is very frustrating do deal with **********.