LA
Laetitia A

1 reviews | Active since Jun 2016

25 Jun 2016, 14:17

Opening an account without my consent

<p>I received mail today where Homechoice has gone and opend an account on my name whitout my consent. Scariest of all is it had all my details without me having given them any of my details. Where on earth did they get my details and what gives them the right to open an account without my concent, I did not sign anything!!!!! I got a telesales call a few weeks ago and said i was not interested in opening an account. I am very angry at the invasion of my privacy and the lack of professionalism from this company. I do not wish to have any account with this institution now or ever if this is how they operate.</p> <p> </p>

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Replies (1)
Homechoice
Homechoice's reply27 Jun 2016, 09:15
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team