Online order not delivered

Hi.. Placed an online order with home choice on 19/11/2022...their system allowed me to edit delivery address but upon finalization of payment, system showed the edited address as billing address... Contacted them on 21/11 to change delivery address and was told to send ID copy and proof of address, supp**** documents and got a shock when I was called by a courier on 24/11 citing he wanted to deliver at my previous delivery address which is in WC when I now live in EC. Courier guy promised to send goods back. To date, I have not received goods, called numerous times and experienced worst service from agents who are arrogant and of no help. Told them I want my money and I was told to wait 14 days since date of attempted delivery.. That lapsed on 14/12 and have not heard from them. Phoned in between to try and determine which courier had the parcel, was given reference and phoned Fast and Furious Couriers and they told me they don't have the parcel and reported that Home Choice likes telling customers that goods are with them when in fact that's not true. Requested a call back on 29/11 and someone promised to get in touch with the relevant department to determine where the parcel is and she told me that would take 14 days so I am still waiting. I must say that's disappointing service from such a reputable brand... I will never ever buy from them again.