LK
La-Donna Kapa
1 reviews | Active since Sept 2016
01 May 2025, 20:14
Online order nightmare
Ordered a blanket and made a payment online. Next thing I receive a thank you from your payment sms and I am still to receive confirmation of the order / order number I am unable to get hold of them telephonically and their WhatsApp support is non existent. It’s either you refund me or confirm my order. I
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Replies (2)0
Replies (2)
Homechoice's replyOfficial
02 May 2025, 08:05 Hi La-Donna,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
Homechoice's reply02 May 2025, 08:05
Official
Hi La-Donna,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
LK
La-Donna Kapa's updateReviewer Update
02 May 2025, 10:10You guys are dishonest. You operate in bad faith. Online payment due was R1049 and I paid that amount. Suddenly the amount is short by R189.00 o ask for a statement to this effect and the statement you send does not reflect any amounts due. When I ask for clarity you tell me it’s a cash order and this amount is not in a statement. So all in all you are saying you indicate false pricing online?
LK
La-Donna Kapa's update02 May 2025, 10:10
Reviewer Update
You guys are dishonest. You operate in bad faith. Online payment due was R1049 and I paid that amount. Suddenly the amount is short by R189.00 o ask for a statement to this effect and the statement you send does not reflect any amounts due. When I ask for clarity you tell me it’s a cash order and this amount is not in a statement. So all in all you are saying you indicate false pricing online?