Online homechoice *****ed me!!!!!!

These *******s only chase after money because that was the last time I ever got proper communication from them. I ordered 2 linen sets and paid in cash an amount over R2000 and that was just before the lockdown period. Then during the lockdown as I followed up I was told every week to wait 2weeks and it went on and on. Then finally when the lockdown restrictions were released down to level 4, when I phoned them again with my own airtime they told me my order was delivered to someone by the name "Nobuntu" during the level 5 lockdown period and to my surprise I never received any notification of some sort about my order being delivered on that day yet some stranger received my order which I had paid so much money for! This company is not to be trusted guys please I think don't order anything prepaid otherwise they will ***** you. To make matters worse now I'm the one being told to get an affidavit and to bother myself going up and down opening a police case for this stranger who allegedly received my order. I'm so disappointed and all I want is my refund. They told me to wait 3months for home choice to make its investigations for me to get a refund. I'm sick of this bull**** honestly because they're all over your face before payments are made when they finally receive your payment then you're the one who is always phoning and following up on your order. Guys don't order from these people, rather go straight there if you want to buy cash. This is the worst service ever!