JM
Jackie M
1 reviews | Active since Oct 2014
01 Dec 2015, 10:03
ongoing harassment
I logged an incident on the 3rd of sept on hello peter since then i have had no call from you to adress my situation the harassment has escalated...u phone me 4 times a day still asking me when im paying even though i am up to date i have requested numerous agents to lod an incident for soneone to call me and nothing...i cannot handle the continious calls anymore and i see im not the only one a lot of people complain why dont u stop the behaviour in your company clients do not come first harassing them does....do u get a sick pleasure from doing this to your paying customers...go and phone the ones that dont pay and put the same energy into them..
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Replies (1)Homechoice's replyOfficial
03 Dec 2015, 10:27Hello Jacks84,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply03 Dec 2015, 10:27
Official
Hello Jacks84,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
